Frequently asked questions

Who can get involved?

Everyone who works at UHMBT has been sent an email with their login details from the automated system. If you have a colleague who hasn't received their login details, please ask them to email support@clevertogether.com

What is an online conversation?

The Clever Together platform operates like an online virtual room or discussion forum that you can join from any internet-connected device, at any time to suit you. It has been designed to be a psychologically safe place to share your opinions and have your voice heard. Our online conversation is intended to be an open and transparent place to post comments and suggestions anonymously, vote to support the ideas of others, or simply read what is being shared.

What are you doing to involve those without access to digital technology? 

For those without access to digital technology, we will be providing a paper-based form that is submitted anonymously. This feedback will be added to the online discussion during the conversation and considered as part of the analysis carried out by Clever Together. 

When is the online conversation open?

Our online conversation is open 24/7 for 3 weeks so you can vote, comments, and add your own ideas from your phone, tablet or computer.

What can I post?

We welcome all ideas, whether they are potentially controversial or about difficult topics. However, we expect you to be respectful with your contributions.

We have two simple rules, we do not allow:

  1. Personal comments ­– either naming or criticising individuals, or comments which make identifying individuals possible. These will either be amended to anonymise the individual, or hidden completely from view.  
  2. Abusive or offensive comments. Clever Together will remove such comments and email the author through the platform if this is the case. This email will be sent via the Clever Together system and they (including the Trust) will not know who you are.

Do I have to make comments or post ideas?

No. You can simply log in and read the discussion or use the 'like' and 'dislike' buttons to submit your views. We believe that everyone in the trust has something to contribute.

Is this really anonymous?

Yes, your name or identifying information will not appear with any of your ideas, comments or votes on the platform. This means your ideas will be treated by other participants based on what you say, not on who you are. 

How is the online conversation moderated?

This online conversation is being facilitated independently by Clever Together. In order to facilitate the conversation, the facilitation team may need to:

  • Move some ideas to other sections of the conversation, if that’s where they more logically fit.
  • Split some ideas that discuss multiple topics in one post. If your post contains more than one idea, the facilitation team may choose to break the post up into multiple posts. 
  • Deal with inappropriate contributions. If contributions are reported to the facilitators as being inappropriate or offensive, the moderators may remove an idea or comment. 

How is the online conversation analysed? 

All contributions, no matter how large or small, will be read and analysed by Clever Together. They will then develop an iterative coding frame and use qualitative thematic analysis to identify key themes and trends. Clever Together will produce a summary report to represent the views from the online conversation, highlighting main areas of discussion and strength of opinion. 

Who can I contact if I am having difficulty?

The platform is provided by our independent partners, Clever Together. If you’re having difficulty using the platform, please email them directly at support@clevertogether.com - they will respond promptly.

If you would like to know more about Clever Together, please visit the Clever Together website

What will Clever Together do with my personal data?

Clever Together will only use your personal data in relation to this conversation. It will never be passed on to parties not involved in the project and it will never be used for any other purpose. Clever Together will delete personal data they hold about you within 30 days of project completion. 

This platform is covered by Clever Together's privacy policy.  You may request deletion of your data by emailing privacy@clevertogether.com at any time.            

Our safeguarding responsibility

The aim of this process is to seek your feedback and reflections on the experiences you've had at UHMBT. However, we recognise that thinking about your experiences can be distressing. If from your responses on the platform, we at Clever Together are worried about your health and safety we are duty bound to act. In this circumstance we would seek to make contact with you via email to offer support.

Who can I contact if I need some support?

UHMB offer a number of services to employers to offer support, advice and guidance.  These include the following:

  • Respect Champion Network – these are a group of colleagues who have received training to support staff in resolving behavioural issues at work, such as bullying or harassment or inappropriate behaviours.  The Respect Champion will work confidentially with any member of staff who raises a concern and will provide an independent support to them, signposting them to other services as required. They’ll talk through the different informal options available and advise if they think a more formal resolution is required.  Respect Champions can be contacted via respect.champions@mbht.nhs.uk
  • Freedom To Speak Up Guardian – there are two FTSU Guardians at the Trust who will collect information anonymously from individuals who have whistleblowing concerns.  Where appropriate they will also signpost individuals to more appropriate forms of support, such as HR, Trade Unions or Respect Champions. Freedom to speak up Guardians can be contacted via freedomtospeakup@mbht.nhs.uk
  • HR Support - this can be accessed initially through Ask Sami online or by phone.  The Ask Sami Adviser will escalate cases which need intervention from the HR Department. Ask Sami can be contacted via ask.sami@mbht.nhs.uk
  • The Grievance Procedure – this is how any colleague can raise a formal complaint about the way they have been treated as an employee of the Trust.  The Grievance should initially be addressed to an individual’s line manager, or if the complaint is about their line manager, then to  their manager’s manager.  The grievance would be independently investigated, and there is an appeal process if the individual is not happy with the outcome of the Grievance process.
  • If the colleague is a member of a Trade Union they can also seek support from their staff-side rep.
  • Occupational Health - any colleague can make a self-referral to Occupational Health for support with any physical or emotional after-effects from an assault at work.